Yes — and no.
Thanks to Travel Market Report, there is a free travel agents
training module. To register you need to be a travel agent.
For hotels, there is a small USD$99 annual fee - which allows your
staff to take unlimited online trainings as well as including 12
months recognition as an OutNowCertified location.
The hotel module is designed for anyone working at hotels with a
customer-facing role. This can include Reception, Room Service,
Restaurant teams, Concierge services and more.
The travel agent module is designed for anyone who works at a
travel agent and wants to be able to become certified by learning
how to deliver more informed, welcoming service to better serve
Learn.LGBT certifies each hotel and travel agent business after
their team commences training. We keep a watch that your team is
using the system and will send updates to make sure you take full
advantage of this innovative educational content with friendly
It can vary depending on how long each team member spends on
each training screen. Each module includes more than a dozen
topics, plus a short quiz at the conclusion of each module.
Generally people take between 10 - 20 minutes to complete a
What about workshops or webinars?
The Learn.LGBT program consists of three key elements: online
training, in-venue workshops and online webinars. Workshops and
webinars are customised for each individual client and you can
learn more about this by contacting Out Now. Contact
Out Now is a global specialist consulting firm that has worked for
more than 25 years connecting business and other organisations
with LGBT people, as customers and as employees. We have a
simple mantra that informs all of our work: ‘LGBT spells people’. We
view our work as a ‘people business’ - one that is focused solely on
creating better solutions and outcomes for LGBT people, no matter
where they live. Our ownership is LGBT and most of our global
team. We are recognised by others as leaders in our field and have
been named one of the ‘Top 10 Diversity Consultants’ in the Global
Diversity List, supported by The Economist.
Yes! Our business thrives on feedback and we encourage it. Please
feel free to contact us with your thoughts and feedback. We
will be pleased to hear from you.
Yes. We also provide a range of customised, bespoke training
modules for our clients from a broad range of industries, including
banking, insurance, pharmaceuticals, automotive and more.
Contact Out Now to discover ways our quarter century of
LGBT insights can help your team to perform better and achieve
more with LGBT employees and customers.
Simple. Just use this Contact Form and we’ll get back to you.